DELIVERY

Australia-wide

Your order will be shipped by either Australia Post Express Post express service or Toll parcel services. Please allow 1 - 7 working days for delivery. Most orders will ship out within 1-2 business day of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Fridays, Saturdays, Sundays or public holidays.

While we will do all we can to ensure your order is delivered on time, Pana Chocolate cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Due to the heat sensitivity of our product, we may decide to delay dispatch of your order during particularly warm weather, to ensure product integrity, and send your order once we feel the risks has subsided.

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time.

If a delivery date is specified that date is an estimate only and whilst we can do our best to meet your request, Pana Chocolate cannot be held responsible for any delay in delivery.

International

Pana Chocolate ships directly to Mainland UK and the following European destinations - Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. To order, please email orders.uk@panachocolate.com

RETURNS POLICY

Please inspect goods immediately upon delivery and give written notice to us within 2 days after the date of delivery, with particulars, of any claim that the goods are not fit for purpose or of an acceptable quality. If noticed is not received within 2 days after the date of delivery, then goods are deemed to have been accepted by the purchaser.

Please do not return or dispose of any goods that are claimed to be defective unless Pana Chocolate has first authorised you to do so. Products may only be returned to us with our prior agreement at your expense and according to our directions. If Pana Chocolate has agreed to the return or disposal of goods, we will replace the stock, or if a replacement is not possible, a refund of the price paid (including all delivery charges) will be given.

Any products returned in contravention of this Section will not be the subject of any refunds or replacements and you will continue to be liable for payment of the price of such products. 

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.